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"34% of respondents experience problems in on-line transactions at least several times a week and 64% several times a month; 26% of respondents who experience problems with a transaction would switch to a competitor, while another 57% would simply abandon a transaction entirely"

Performance in E-Commerce

In today's world performance is a critical condition for a positive user experience, whether the "user" is a customer or an employee. Much industry and academic researches show a direct impact of web application response time to its ability to turn visitors into customers and maintain them on the website.

 

Performance Under Pressure: 2009 OAUG ResearchLine Survey:
A recent survey among managers and professionals produced by Unisphere Research, a division of Information Today Inc, showed:

  • 34% of respondents experience problems in on-line transactions at least several times a week and 64% several times a month;
  • 26% of respondents who experience problems with a transaction would switch to a competitor, while another 57% would simply abandon a transaction entirely;
  • A total of 15% of respondents would simply no longer do online business with the site’s vendor.
  • The most common issue, reported by 8 out of 10 respondents, was slow response times.
  • How do respondents find out about these problems? Mainly by hearing about it from affected customers or end-users; few have mechanisms for discovering problems as they happen.

 

Aberdeen Group performance research:
A delay of one second in response time caused:

  • 7% drop in sales conversion
  • 11% drop in page views
  • 16% drop in customer satisfaction

 

Performance testing firm Gomez, Inc:
Poor online performance has an offline impact as well. 65%  of online shoppers noted that they’d reconsider shopping at a company’s physical store if they had a poor online experience, accentuating the importance of site availability and performance. 

 

What can SafePeak do for you

SafePeak safeguards online portals so they continue to provide rapid access and retrieval of information, even during unexpected peaks and spikes of usage. SafePeak acts as a proxy cache between the web servers, application servers and their SQL Server databases. Auto-learning caching algorithms store frequently accessed SQL statements, queries and stored procedures result sets in SafePeak memory, greatly improving time of information retrieval, reducing database-server load, eliminating traffic bottlenecks and increasing scalability and transaction throughput. By bringing the information closer to the application in binary format, data retrieval is faster and more efficient.

SafePeak enables e-commerce and e-retail sites to achieve and sustain rapid access and response of information and a high level of availability, even during peak usage.

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